HERE ARE SOME QUESTIONS I AM OFTEN ASKED:
Why do I need a professional declutterer?
You can of course do it yourself, but by engaging me, it makes the job easier, faster and more efficient. Often it can be overwhelming knowing where to start and if the time is scheduled in your diary, there's less chance that it will slide to the bottom of your priorities.
My home / office is such a mess, I would be embarrassed to let you see it.
There is no need to be embarrassed - the hardest bit will have been picking up the phone in the first place. I will have seen it all before and will not judge you. We will be working together to help you to help you manage it and I will always respect your privacy and confidentiality.
What areas do you cover?
I am based in Balham, South West London but I am more than happy to travel to other areas of London and the South East. I offer a complimentary consultation for new clients for up to 45 minutes either by telephone or at your home. This gives us the opportunity to meet, work out exactly what it is you want to achieve and to make a plan to achieve the results you want.
Do I have to be there?
You absolutely have to be there. As we go through the process, I can’t decide for you what you want to keep. I won’t tell you what you should recycle, donate to charity etc but I’ll help you make the decisions by asking questions about how and when you use them
Will you force me to throw things away?
This is a big concern for many people when engaging a professional organiser and the answer is absolutely not! You will be making the choices as to which items to keep and it is ultimately your decision. I will guide you through the process and make recommendations as to how to store and / or display things. The end goal is to make your life more manageable by creating space around you and removing the angst of having too much “stuff” to deal with.
Can you take items away for me? What will happen to items that I no longer need?
I would encourage you to donate or recycle the items wherever possible. Should you not have any specific charities in mind, I can suggest several local ones that would be delighted to receive the goods and can take anything to the Charity Shop on the day we declutter them.
I am not a licensed waste carrier and therefore can’t take anything to the tip / local recycling centre for you. I can however help you when loading your vehicle with items that need to be.
Do I need to buy more storage?
The idea of decluttering is to free up your space so that it can be used more efficiently. Many people tend to have bought storage in the past to help them with their clutter but have just not managed to use it effectively. If you haven't and something is needed, we can help with suggestions as to what will be of most use to you.
Do I need to clean and tidy first?
You do not need to clean and tidy first as we can tackle this as necessary as we go along. We will clean shelves and under cupboards where it will assist the decluttering process but please bear in mind that I am a declutterer not a cleaner! If a full cleaning service is required, I can suggest local companies that you could use.
It would be helpful however if you had rubbish bags and recycling bags available for us to use.
How long will it take? How many sessions will I need?
Each client is different and it depends on your pace. Some people find it easier once they get going and some find it harder. I will work at a pace that suits you and encourage you to keep on track but I can guarantee that by using me it will be far quicker than doing it on your own.
I offer an initial 30 – 45 minute consultation session and then you can either book a half day (3 hours) or full day (6 hours) session.
A half-day session is generally the minimum time needed to make good progress, but it always depends on how much needs doing and how much energy you have. You may want to book some repeat sessions so that the area gets totally decluttered but you may find that you are energised by the session and have learned enough about the basic principles to continue by yourself.
What if I have to cancel?
We all understand that plans change so if it is necessary to cancel, please give me as much notice as possible and we will first aim to re-schedule. Please note if you cancel with less than 48 hours’ notice before a session and you do not re-schedule, your deposit will not be returned.
Are you insured?
Yes. I hold Public Liability Insurance & Professional Indemnity Insurance.
What records will you keep about me?
I keep a record of your contact details but these will not be disclosed to anyone else. Any information you give me whether written or oral will be kept completely confidential.
Will you take photos?
I will ask to take before and after photos so we can see the results. This is a great motivator to see how far along the journey you have come and allows you to celebrate your achievements. I will ask your prior permission before I use any photos for marketing purposes and will not use them if you do not wish me to do so.